1. Returns:

a. Damaged Products:

• We accept returns only in the case of damaged products. All sales are final. If you receive a damaged item, please contact our customer service team at getactive@activesportswear.co within 7 days of receiving the product. We may request photographic evidence of the damage for assessment purposes.

2. Refunds:

a. Damaged Products:

• If your product is deemed damaged by our team, we will offer you a full refund, including the cost of shipping. Refunds will be issued to the original method of payment within 15 days of approval.

3. Return Process:

a. Contact Customer Service:

• To initiate the return process for a damaged product, please contact our customer service team at getactive@activesportswear.co within 15 days of receiving the item.

b. Provide Information:

• Please provide your order number, a description of the damage, and clear photographs of the damaged product.

c. Return Approval:

• Our customer service team will review your request and notify you of the approval or rejection of your return. If approved, they will provide instructions on how to proceed. 

d. Return Shipping:

• You may be required to return the damaged product. We will provide you with a return shipping label or instructions. Please ensure the product is securely packaged for return.

e. Refund Processing:

• Upon receiving the returned item and confirming the damage, we will process your refund. You will be notified via email once the refund has been processed.

4. Exclusions:

a. General Returns:

• We do not accept returns for reasons other than product damage. This includes sizing issues, change of mind, or dissatisfaction with the product.

5. Contact Us:

If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer service team at getactive@activesportswear.co

Thank you for choosing Get Active Sportswear. We appreciate your understanding of our return and refund procedures.